Card recognized but will not mine, 6700xt

[Tylercnk]

I need to move a card to my other rig due to space after buying another card. It is working/mining on two different windows machines but when I try to put it on my hive based machine it will see the card as a 6700xt, with x’s for the serial number and no temp/fan/voltage info, and wont try to mine. I have tried adding it in addition to the existing cards already on there and also replacing a working card (riser, power connectors, mobo slot etc) so I believe its software based not hardware

I am using pheonix miner set to latest version, os version 0.6-213@220107
TB250-BTC PRO BIOSTAR Group (5.12 06/07/2017)
4 × Intel(R) Core™ i5-6500 CPU @ 3.20GHz AES
Disk Model ATA SPCC Solid State 256GB, ATA WDC WDS120G1G0A- 120GB
System type linux Kernel 5.4.0-hiveos #99

I’m a beginner linux/hive user so I don’t know if people need more info to diagnose? I also setup this system right as the 6700’s were being released, so I don’t know if there is something that running the update command didn’t catch that might keep it from working

Thanks for the help!

[keaton_hiveon]

Try updating your base image, you can use hive-replace -s in shell, or remove the boot drive and flash the latest stable image from hives site

[Tylercnk]

I will try that, for my knowledge how is that different from having it update?

[Tylercnk]

Thank you- progress!

Now it will recognize the card and try to start mining, albeit unsuccessfully.

first I get an error for
gpu8 failed to compile program: clbuildprogram (-11)

then after a bit
gpu8: unable to prepare kernels:clCreatKernal (-46)
fatal error detected. Restarting

It will go on for a bit then then everything will restart.

I really have no idea where to go from here- I tried replacing a vega 64 with this card and also running both of them. I used to have two more cards on this system so I don’t think its a mobo combo thing.

[keaton_hiveon]

Try using teamredminer or gminer instead

[Tylercnk]

In case anyone is googling and needs to fix this I found a solution that is currently running (albeit a few hours in)

The issue seemed to be I needed to run a different cl kernel for it to run, not sure exactly why. I added this to the phoenix miner run commands

-clKernel 1,1,1,1,1,1,1, 0

the 6700xt is the 8th card:

-clKernel Type of OpenCL kernel: 0 - generic, 1 - optimized, 2 - alternative, 3 - turbo (1 is the default)

Hope this helps someone

[keaton_hiveon]

TRM or gminer are better miners for those cards btw.