Connection closed by the pool

Newbie here. Need assistance on probably an easy issue (hopefully).

1x EVGA RTX 2080
1x Sapphire R9 390
Wireless - TP Link TL-WN725N
Coin: Eth (eliminated all other coin and went to simple ETH)
Pool: HiveOn ( - HTTPS
Miner: pheonixminer

ok. Created a wallet and then created a flightsheet, but after pushing config to rig, I continue getting the following error:

eth: Connecting to ethash pool ssl:// (proto:Ethproxy)
eth: Connected to SSL ethash pool (
eth: Connection closed by pool
eth: Reconnecting in 5 seconds

i validate that I can telnet to hiveon via port 24443 and get a response. I can ping to that address. I validated that my firewall isent blocking any of that traffic. Validated my wallet address. What am I missing that is making the pool close the connection>

Thank you for any advice on the matter.

This was solved with support. It was my ignorance on wallet addresses. Otherwise, it all works now.

Hey, could you please explain your solution. I’m in the same boat at the moment and my wallet address is looking correct. I’m new too.