IP banned

My brother is created his own HiveOS account using my PC because he will build his own mining rig. After successfully creating an account he suddenly cant log in and after a few minutes he cant access hiveos.farm. The browser is showing that the IP is banned. I have my own HiveOS account and im using my PC to monitor my rigs. Now i cant log in to hiveos and cant monitor my mining rigs anymore since we got IP banned. The hiveos app on my phone also doesnt work. Please help.

That’s something that HiveOs does to prevent people from going over the limit with the free platform. You should reach out to support and explain the situation.