Where to pay?
Find orange “Pay” button in your account https://the.hiveos.farm/a/account/.
After paying please check the status in Deposits Tab.
And you will have a bunch of emails from Coinpayments with the link to their bill and all the instructions.
Exchange and Wallets, how to pay
Exchanges like Bittrex, Poloniex, YoBit and others have high Withdrawal Fees and can have minimal withdrawal amount. Bitcoin BTC has very high TX Fee also. So it’s not reasonable to to pay $5 form exchange with BTC (the worst case).
What is advised is to have your own wallet like Jaxx or Exodus and put some money to it. There you can easily exchange assets, BTC->ETC, ETH->LTC for example. And to pay cents for transaction instead of dollars. ETC, BCH, LTC has very low fees.
!!! Check that have covered the Transaction Fee !!!.
This is the most common problem the users have. It depends on your exchange or wallet software but just make sure that your payment is the amount specified in the bill + tx fee.
You have payed without a fee.
So in status you will have something like this:
Waiting for confirms… (0.00241/0.00253 received with 1 confirms)
There are 2 ways from this.
- You leave this payment, the money will be returned in 24h. Make start another payment this time including tx fee.
- You can make another transaction to cover missing amount (0.00253-0.00241). But you could have minimal withdraw restrictions on your exchange.
I have payed more, please add money to my account
This is not possible. You are not paying to Hive account directly but to Coinpayments. If you had issued the bill for $15 then only $15 will get to Hive account. The extra money will return. If not you should raise the ticket with Coinpayments. But wait at least 24h, you will have a refund.
Can I pay you directly?
Sorry, no. This will break the billing system.
If you want to check the problem with Hive please provide.
- Coinpayments Payment ID (C…) which you got in email.
- Blockchain link or at least transaction number
- Your Hive login
- Don’t send photos!
From our experience with this service it is reliable. From time to time they have delays or maintenance but no money were lost so far. If you have any problem with the payment you should raise a ticket with them. But in most cases you should wait at least 24h before getting worried.